Shipping and Returns
Crescent Distributions, LLC (D.B.A. Crescent Canna) will ship via USPS. We offer three shipping options:
- USPS Ground Advantage™: 3–7 business days
- USPS Priority Mail®: 1–3 business days
- USPS Priority Mail Express®: 1-2 business days
Shipping to Customers in the Contiguous U.S.
For customers shipping to anywhere in the contiguous U.S. (i.e. the lower 48 states), we offer FREE USPS Ground Advantage® shipping on orders over $99 (after applied discounts) and $5 flat-rate shipping on orders under $99.
Shipping to Customers in Non-Contiguous U.S. Locations
For customers shipping to Hawaii, Alaska, USVI and other non-contiguous U.S locations, shipping rates depend on whether the order contains a beverage product.
- If the order does NOT contain beverages, we offer FREE USPS Ground Advantage™ shipping on orders over $99 (after applied discounts) and $5 flat-rate shipping on orders under $99.
- If the order does contain beverages, the order will be subject to true shipping rates based on weight.
Shipping cost estimates are provided at checkout.
We do not ship products internationally.
USPS Ground Advantage®, Priority Mail®, and Priority Mail Express® orders are shipped within one to two business days with the exception of federal holidays and weekends. You have until 9 am ET the next business day to make changes to your order once placed. To ensure timely delivery of Priority Mail and Priority Mail Express orders, changes cannot be guaranteed to orders after they are placed. Please carefully review Priority Mail and Priority Mail Express orders before placing them to verify your address and other information are correct.
Crescent Canna is not responsible for delays or obstructions beyond its reasonable control. Crescent Canna does not assume responsibility for lost packages, regardless of whether tracking information states that a package was delivered, meaning the preferred courier service successfully delivered the package to the intended address. In the case that a package is sent to a seemingly incorrect address, the customer will assume responsibility for the cost of re-shipping if the address was originally provided by said customer.
Crescent Canna is not liable for delayed shipments after the product leaves our warehouse. To receive information on possible delays, check out USPS regional weather updates.
Return Policy and 30-Day Satisfaction Guarantee
Your satisfaction is guaranteed. If you are dissatisfied with merchandise purchased through CrescentCanna.com for any reason, you may return the item within thirty (30) days from the date of delivery for a full refund.
Cannabis Powder Exclusion
Our return policy excludes cannabis powders. All sales are final on cannabis powders unless an incorrect product is received or the product arrives damaged.
Cannabis powder orders can only be canceled prior to shipping. Orders canceled prior to shipping will receive a full refund.
How To Process Your Return
Please contact our Support Team at [email protected] to request a refund or exchange. We will issue return labels at no cost to you, and refunds are processed once returned goods are received. All refunds are subject to review at the discretion of Crescent Canna.