Shipping & Returns

We greatly appreciate your business, and customer satisfaction is our top priority. Please read our shipping and return policy and contact us with any questions.

Shipping Options

Crescent Distributions, LLC (D.B.A. Crescent Canna) will ship via USPS or UPS. We offer numerous shipping options:

• USPS Ground Advantage™: 3–7 business days
• USPS Priority Mail®: 2-3 business days
• USPS Priority Mail Express®: 1-3 business days
• UPS Ground: 1-5 business days
• UPS 2nd Day Air: 1-2 business days
• UPS Next Day Air: The following business day

Please note that shipping times above reflect BUSINESS DAYS only. Weekends and holidays do not count as business days.

That means, for example, a UPS Next Day Air order that ships on a Friday will be delivered on Monday (federal holidays excluded). 

Shipping to Customers in the Contiguous U.S.

For customers shipping to anywhere in the contiguous U.S. (i.e. the lower 48 states), we offer FREE USPS Ground Advantage® shipping on orders over $99 (after applied discounts) and $5 flat-rate shipping on orders under $99.

Shipping to Customers in Non-Contiguous U.S. Locations

For customers shipping to Hawaii, Alaska, USVI, and other non-contiguous U.S locations, shipping rates depend on whether the order contains a beverage product.

• If the order does NOT contain beverages, we offer FREE USPS Ground Advantage™ shipping on orders over $99 (after applied discounts) and $5 flat-rate shipping on orders under $99.
• If the order does contain beverages, the order will be subject to true shipping rates based on weight.

Shipping cost estimates are provided at checkout.

We do not ship products internationally.

Shipping Policy

USPS and UPS orders are shipped within one to two business days, with the exception of company holidays, federal holidays, and weekends. You have until 9 AM ET the next business day to make changes to your order once placed. To ensure the timely delivery of your order, changes cannot be guaranteed for orders after they are placed. Please carefully review all orders before placing them to verify that your address and other information are correct.

Crescent Canna is not responsible for delays or obstructions beyond its reasonable control. Crescent Canna does not assume responsibility for lost packages, regardless of whether tracking information states that a package was delivered, meaning the preferred courier service successfully delivered the package to the intended address. In the case that a package is sent to a seemingly incorrect address, the customer will assume responsibility for the cost of re-shipping if the address was originally provided by said customer.

Crescent Canna is not liable for delayed shipments after the product leaves our warehouse. To receive information on possible delays, check out UPS and USPS regional weather updates.

100% Satisfaction Guaranteed With Our 30-Day Refund Policy

We’re incredibly grateful for our customers and take great pride in the quality and effectiveness of our products. Trying a new product from Crescent Canna shouldn’t be a gamble, so we back up our commitment to quality with a 100% Satisfaction Guarantee.

If you’re dissatisfied with a product you’ve purchased from this website, you may return the item within thirty (30) days from the date of delivery for a full refund (excluding shipping fees).

Reach out to our customer support team as explained below, and we’ll provide a free return shipping label and a full refund on the price of the item.

Some exclusions apply.

Return Policy Exclusions

For a return and refund to be guaranteed under this policy, it must meet the following requirements:

• The product must have been purchased from crescentcanna.com. If a product was purchased in a store or from a third-party website, it is not eligible for refund via this policy.
• It must be the first time you have ordered this product.
• The return request must be submitted within 30 days of delivery of the order.
• Bundles, cannabis powders, and beverages are excluded from this policy unless an incorrect product is received or the product arrives damaged.

Any order canceled prior to shipping will receive a full refund.

How To Process Your Return

Please contact our customer support team to request a refund or exchange. Our customer support team will happily answer any of your questions and walk you through the return process.

We will issue return labels at no cost to you, and refunds are processed once returned goods are received.

All refunds are subject to review at the discretion of Crescent Canna.