Shipping and Flexible Returns
** Due to unprecedented volume and COVID-related impacts at USPS and UPS, shipping times may be delayed for some of our customers. We apologize for any inconvenience and are working with our shipping partners to ensure the fastest delivery possible. Thank you for your patience. Please email [email protected] with any questions or concerns.
We greatly appreciate your business, and customer satisfaction is our top priority. Please read our shipping and return policy and contact us at [email protected] with any questions.
Crescent Distributions, LLC (D.B.A. Crescent Canna) will ship via UPS or USPS. We offer free domestic shipping for all orders over $99, and $5 flat-rate shipping for all other domestic orders. We do not ship products internationally at this time.
We will ship orders within one (1) to three (3) business days after receipt of your order, subject to availability. Business days are Monday through Friday excluding federal or local holidays. Crescent Distributions, LLC is not responsible for delays or obstructions beyond its reasonable control.
Crescent Canna does not assume responsibility for lost packages, regardless of whether tracking information states that a package was delivered, meaning the preferred courier service successfully delivered the package to the intended address. In addition, in the case that a package is sent to a seemingly incorrect address, the customer will assume responsibility for the cost of re-shipping if the address was originally provided by said customer.
Return Policy and 30-Day Satisfaction Guarantee
Your satisfaction is guaranteed. If you are dissatisfied with merchandise purchased through CrescentCanna.com for any reason, you may return the item within thirty (30) days from the date of your initial order. Please contact our Support Team at [email protected] to request a refund or exchange.
CBD Isolate and Hemp Flower Exclusions
This return policy excludes CBD isolate in 100-gram and kilogram quantities and hemp flower in ounce and pound quantities. CBD isolate and hemp flower orders can only be cancelled prior to shipping. Orders cancelled prior to shipping will receive a full refund.
Unmatched Quality. Satisfaction Guaranteed.
All Crescent Canna products are backed by our 30-Day Satisfaction Guarantee. If you’re not completely satisfied with your purchase, contact our customer support team to arrange your free return and full refund.