Shipping and Flexible Returns
** Due to COVID-19 and weather-related impacts, shipping times may be delayed for some of our customers. We apologize for any inconvenience and are working with our shipping partners to ensure the fastest delivery possible. Thank you for your patience.
We greatly appreciate your business, and customer satisfaction is our top priority. Please read our shipping and return policy and contact us at [email protected] with any questions.
Crescent Distributions, LLC (D.B.A. Crescent Canna) will ship via USPS. We offer three shipping options:
- USPS First-Class Mail® with $5 flat rate shipping: 3–7 business days
- USPS Priority Mail®: 1–3 business days
- USPS Priority Mail Express®: 1-2 business days
Shipping cost estimates are provided at checkout. We offer FREE USPS First-Class Mail® shipping on orders over $99 after applied discounts.
We do not ship products internationally.
First Class Mail orders are shipped within one business day. You have until 1 PM ET the next business day to make changes to your order.
Priority Mail and Priority Mail Express orders are shipped the same business day if placed by 3 PM ET. To ensure timely delivery of Priority Mail and Priority Mail Express orders, changes cannot be made to orders after they are placed. Please carefully review Priority Mail and Priority Mail Express orders before placing them to verify your address and other information is correct.
Crescent Canna is not responsible for delays or obstructions beyond its reasonable control. Crescent Canna does not assume responsibility for lost packages, regardless of whether tracking information states that a package was delivered, meaning the preferred courier service successfully delivered the package to the intended address. In the case that a package is sent to a seemingly incorrect address, the customer will assume responsibility for the cost of re-shipping if the address was originally provided by said customer.
Crescent Canna is not liable for delayed shipments after the product leaves our warehouse. To receive information on possible delays, check out USPS regional weather updates.
Return Policy and 30-Day Satisfaction Guarantee
Your satisfaction is guaranteed. If you are dissatisfied with merchandise purchased through CrescentCanna.com for any reason, you may return the item within thirty (30) days from the date of delivery for a full refund.
CBD Powder and Hemp Flower Exclusions
Our return policy excludes cannabis powder. All sales are final on these products unless an incorrect product is received or the product arrives damaged.
This return policy also excludes hemp flower in ounce and pound quantities.
CBD powder and hemp flower orders can only be canceled prior to shipping. Orders canceled prior to shipping will receive a full refund.
How To Process Your Return
Please contact our Support Team at [email protected] to request a refund or exchange. We will issue return labels at no cost to you, and refunds are processed once returned goods are received. All refunds are subject to review at the discretion of Crescent Canna.
Unmatched Quality. Satisfaction Guaranteed.
All Crescent Canna products are backed by our 30-Day Satisfaction Guarantee. If you’re not completely satisfied with your purchase, contact our customer support team to arrange your free return and full refund.